Refund & Return Policy
We want you to love your ELEYRAS purchase.
If you are not completely satisfied with your order, you may request a return within 14 days of delivery.
Return Conditions
To be eligible for a return:
- The item must be unworn and unused.
- The item must be in its original condition.
- The original packaging should be included.
- The return request must be made within 14 days of delivery.
Items that show signs of wear, damage or use may not be accepted.
How to Request a Return
Before sending anything back, please contact us at:
Please include:
- Your order number
- The item you wish to return
- The reason for your return
Our support team will provide you with the appropriate return instructions.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow additional processing time for your bank or payment provider to reflect the refund.
Return Shipping
Unless the item received is defective, damaged or incorrect, return shipping costs are generally the responsibility of the customer.
Damaged or Incorrect Items
If you receive an incorrect or damaged item, please contact us as soon as possible with your order number and clear photos of the item.
We will review the situation and help you find the appropriate solution.