Frequently Asked Questions
Do you ship worldwide?
Yes. We offer shipping to many destinations worldwide. Available shipping options and costs are displayed at checkout.
How long does delivery take?
Orders are usually processed within 1–3 business days. Once shipped, delivery generally takes 5–10 business days, depending on the destination and local carrier.
Please note that delivery times may occasionally vary due to customs, holidays or circumstances outside our control.
Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive an email containing your tracking information.
Do I need an account to place an order?
No. You can place an order as a guest without creating an account.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing it. Once an order has entered processing or been shipped, changes may no longer be possible.
What is your return policy?
We accept eligible returns within 14 days of delivery. Items must be unworn, unused and returned in their original condition and packaging.
Please see our Refund Policy for full details.
What payment methods do you accept?
Available payment methods are displayed securely at checkout and may vary depending on your location.
I have another question. How can I contact you?
Our customer support team will be happy to help.
Email: support@eleyras.com